1. Delivery methods
We deliver to the Slovak Republic and to the Czech Republic. Orders with a delivery address in any other country are not fulfilled for the time being; an order is always governed by the terms in force when it was submitted.
Slovak Republic – by courier directly to the buyer's address, to a Packeta pickup point or to a Packeta Z-BOX. The estimated delivery time is 2–4 working days from order confirmation.
Czech Republic – to a Packeta pickup point or to a Packeta Z-BOX. We do not deliver to an address in the Czech Republic. The estimated delivery time is 2–4 working days from order confirmation.
A parcel sent to a pickup point or Z-BOX must be collected within the period set by the operator; if not collected, the parcel may be returned to the seller.
The seller is not responsible for delivery delays caused by the carrier, adverse weather conditions or other circumstances outside the seller's control. The buyer will be informed of any significant delay.
2. Shipping costs
Slovak Republic – €4.49 for courier delivery to an address and €2.90 for delivery to a pickup point or Z-BOX, for orders below €49 in product value. Orders of €49 or more qualify for free delivery. Cash on delivery adds a fee of €1.49.
Czech Republic – €4.90 for delivery to a pickup point or Z-BOX, for orders below €49 in product value. Orders of €49 or more qualify for free delivery. Cash on delivery adds a fee of €1.49. Packeta collects it in Czech crowns at its own exchange rate, so the amount may differ slightly from the price in euros.
The cash-on-delivery fee relates to the payment method rather than to shipping, and therefore applies to orders with free delivery as well.
The current shipping and cash-on-delivery fees are always shown in the order summary before submission. The seller reserves the right to change shipping prices; changes do not affect already confirmed orders.
3. Payment methods
Online card or bank transfer payment via the secure GoPay payment gateway. After order confirmation the customer is redirected to the GoPay payment page. The seller has no access to the customer's card details or banking login credentials.
Cash on delivery – payment upon receipt of the parcel from the courier or at the pickup point, usually in cash or by payment card depending on what the carrier or pickup point accepts. For delivery to a Z-BOX, cash on delivery is paid online in advance via a link the carrier sends to the buyer.
The seller reserves the right not to accept cash on delivery for orders where there are reasonable grounds for concern. In such cases, the buyer will be asked to pay in advance.
4. Invoice and documents
A proof of purchase is included with the parcel and a link to it is part of the confirmation e-mail. It serves as evidence of purchase when reporting a defect or withdrawing from the contract; the seller issues no separate warranty certificate, as liability for defects follows directly from the law.
The seller is not a VAT payer, so the document contains no value added tax and the amount shown is final.
